FAQ

What is counseling?
In counseling you will work with a licensed, or licensed eligible mental health professional to work out strategies for handling the difficult challenges in your life.  Counseling can lead to personal growth through clarification of your thoughts and feelings about yourself, others, and events in your life.  The majority of the time you spend in counseling will consist of talking about the issues you have presented.

It is important for you to attend all of your scheduled appointments on time.  Equally important is your responsibility to be as active, open, and honest as possible with your counselor.

Are there any risks associated with counseling?
Although counseling is unlikely to be harmful, it may stir up uncomfortable or painful thoughts or feelings.   These periods are usually temporary.  If you have concerns about your treatment, please raise them with your counselor.

How long are the sessions?
Individual appointments are generally forty-five to fifty (45-50) minutes in length and are held exclusively for you.  We are able to schedule longer sessions upon request for an additional fee.

What is the length of treatment?
The length of treatment varies depending on the counselor, yourself and the nature of the problem.   For problems that might affect many areas of your life, or those that have persisted for a long time, counseling may be significantly longer.

Do you have counselors on staff that works with children or adolescents?
Yes. We have counselors that work with many age groups. We have a few qualified therapists who specialize specifically in children and adolescent counseling.

What do I do if I have an emergency situation while your office is closed?
We do not provide 24-hour crisis services.  Therefore if you have an emergency, and the office is closed, you should contact Crisis Services at (716) 834-3131, dial 911, or go to your nearest emergency room.

Do you accept insurance?
Although, we are not contracted with insurance plans, services may be covered in part by utilizing your out of network benefits. If you decide to use your Health Savings Account (HAS), you are covered at 100% as long as you have enough to cover the fee in your account.  Please check your coverage carefully by asking your insurer the following questions.

  • Do I have out of network mental health insurance benefits?
  • What is my deductible and has it been met?
  • How many sessions per year does my health insurance cover?
  • What is the coverage amount per therapy session and is there any amount I will be responsible for?
  • Is approval required from my primary care physician or is any other pre-authorization required before I receive therapy services?

What are the accepted forms of payment?
Cash, Check, HSA’s and all major credit cards accepted for payment. Upon request we can produce a bill with needed information for you to submit to your insurance.